44 Bank Street

Internet

OVATION is the authorised reseller for nbn. nbn will service your dwelling with fixed wireless technology.

A fixed wireless nbn router (NTD) and antennae have not been installed unless an application for service has already been received previously. Upon receipt of an application for Internet service, OVATION will supply a router with wireless enabled. You may also elect to have a Wireless Access Point supplied if wireless coverage needs boosting.

When an application for service is completed the wireless SSID and password will be supplied to you. You do have the option to use your own Wireless Access Point (BYOD).

For all customers OVATION supplies a dynamic IP address. When you complete your application you can select to have a static / public IP address. A separate service fee is outlined in the application.

How quickly can OVATION connect services?

To complete an application you can:

1. Complete an on-line application. This is the quickest way to complete and application; or
2. You can complete the application form at the back of the information pack provided to you upon settlement.

For all Internet service supply an application will need to be completed to enable service supply:

1. Please complete an application at least 2 business day prior to moving in. This allows us time to work to remediate any issues encountered when activating your services.
2. If an application for service has not been received previously, nbn will not have installed their router (NTD). nbn has a service timeline of 20 business days to install the NTD upon receipt of a retail application for service.
3. Make sure you choose a move-in date to allow for the services to be activated. It is a good idea to nominate the day prior to you moving-in. OVATION will enable all services the day prior to your specified move-in date unless we get really short notice or the application is completed over the weekend.
4. If everything does not go to plan and your move-in date changes, do not stress. Let us know by emailing support@ovationgroup.com.au or calling 1300 910 972 and we will reschedule your move-in date.

Application and Service Fees

There are service fees that may be applicable to your application:

1. First-time connection fees for Internet if they have not been paid previously.
2. If you choose to upgrade the Internet router or request a public / static IP address.
3. If you choose to enter into a PAYG Internet plan a once-off PAYG application fee of $100 and an additional $10 per month is applied in comparison to 12 month Internet plans.

Any charges are outlined within the on-line or printed application form.

When you complete your application you be requested to record a direct debit or credit/credit card. OVATION partners with Stripe as our merchant and all details entered are stored securely and will be recorded as your preferred payment method within the customer dashboard. You can change this payment method securely anytime by adding or deleting within the dashboard.

Your stored payment method will be used to process bill payments:

• At the end of your application any fees displayed will be processed immediately. A receipt will be forwarded along with your welcome email.
• Bills will be issued within the first 7 days of a new month with the due date clearly detailed on the bill. Bills not paid by EFT prior to the due date will be processed using your preferred payment method. If you want to process a payment by EFT please process the payment at least 2 business days prior to the bill due date. OVATION will not process the bill using your default payment method if an EFT has been made at least 2 business days prior to the bill due date. After a payment is processed by OVATION on the due date, a receipt will be forwarded that will detail whether the payment was successful or failed due to insufficient funds.

We wish you every success with your moving into your new dwelling. Remember OVATION are here to help you as best we can in connection of all your services. We can be reached by email on support@ovationgroup.com.au or by calling 1300 910 972.